Returns & Refunds Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need proof of purchase.

To start a return, please contact us at tikotos@use.startmail.com. If your return is approved, we will provide instructions on how and where to send your item. Items returned without first requesting a return will not be accepted.

Please note that customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

You can always contact us with any return-related questions at tikotos@use.startmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalised products

• Hazardous materials, flammable liquids, or gases

• Gift cards

If you have any questions about whether your item is eligible for return, please contact us before making a purchase.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item (if eligible) and place a new order once the return has been approved.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To qualify, the item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at tikotos@use.startmail.com.